We are looking for a proactive Technical Support Engineer to join our growing team. You will be the first line of defense for diagnosing technical issues, resolving system errors, and ensuring product satisfaction through responsive and empathetic support. This role bridges the gap between product development and end users, ensuring a smooth, reliable experience across all platforms.

Key Responsibilities

• Provide technical support in the implementation of A/B tests and personalisation campaigns, including dynamic content (e.g. Angular, React.js), custom JS scripts and integrations
• Manage and evaluate client requests and liaise with partner/product teams as required
• Analyse, identify and evaluate new optimisation opportunities from technical,analytical or qualitative sources
• Support the Customer Success team with technical pre-sales and new client onboarding
• Conduct campaign feasibility studies and propose the best solution to meet the client’s needs within the capabilities of the tool

What you’ll Bring

• Knowledge of JavaScript, HTML and CSS is essential
• 2-5 years of experience
• Studies in web design, IT, usability/UX and development (especially with TypeScript) are a plus
• Thoughtful and a deep learner. You’re an analytical thinker who can apply your knowledge to a variety of technical contexts in a creative and goal- oriented way. You’re structured and creative enough to solve most challenging problems independently, given the necessary knowledge. You are a fast learner of new concepts and skills and love to dig deep
• Passion for the field. Curiosity and willingness to learn about new web and online marketing technologies
• Team spirit. You are a team player who is willing to share ideas and experiences and bring constructive ideas to the team
• Fluency in English. Effective communication is a key aspect of this role. That’s why you’ll need to be fluent in reading, writing and speaking English.